Voice Technology: Transforming the Customer Service Landscape

The modern consumer has grown to expect fast, efficient customer service whenever they need it. Businesses that fail to tick the right boxes as far as customer service is concerned often find themselves in an uphill battle when it comes to customer retention. One...

New Malware Capable of Completely Disabling Your Antivirus

One of the most common cybersecurity tips for any business is to keep your antivirus protection updated. However, if you are the target of a new and dangerous form of malware, that might not be enough. Sophos security researchers recently revealed that cybercriminals...

Hackers Compromise ISPs with Malware to Steal Customer Credentials

A critical zero-day vulnerability exploited since June that affected ISPs has now been patched. Malicious hackers, likely operating on behalf of the Chinese government, have been leveraging a high-severity zero-day vulnerability to infect at least four U.S.-based ISPs...

Cyberattack Disrupts Microchip Technology’s Manufacturing Operations

US semiconductor leader Microchip Technology (NASDAQ: MCHP) has reported a cyberattack that has significantly impacted operations at several of its manufacturing facilities. On August 17, the company detected unusual activity within its IT systems, and by August 19,...