Voice Technology: Transforming the Customer Service Landscape

The modern consumer has grown to expect fast, efficient customer service whenever they need it. Businesses that fail to tick the right boxes as far as customer service is concerned often find themselves in an uphill battle when it comes to customer retention. One...

New Malware Capable of Completely Disabling Your Antivirus

One of the most common cybersecurity tips for any business is to keep your antivirus protection updated. However, if you are the target of a new and dangerous form of malware, that might not be enough. Sophos security researchers recently revealed that cybercriminals...

Cybersecurity in Business: Safeguarding Data in the Digital Frontier

With the ever-rising digital age comes artificial intelligence, machine learning, and other technological advancements that enhance how companies perform processes and communicate with consumers. Unfortunately, as tech tools make things easier for business owners like...