Chicago IT Support and Help Desk Services

Eliminate IT Issues Across Your Stack With Reliable IT Support Company in Chicago

Eliminate Tech Issues With Our IT Support Services in Chicago

Swiftly mitigate persistent IT issues through proactive remote helpdesk services and outsourced IT support in Chicago.

Why opt for Chicago Computer Network for your helpdesk and IT support needs?

Cut down on technology problems by 80% with monthly check-ups to stop them from coming back.

Make IT easier by sticking with just one Chicago IT services company, giving you peace of mind to focus on your business.

Stay secure with our certified IT team who can find and fix any weaknesses.

Keep things flexible with short contracts for our Chicago helpdesk and IT support services.

Help Desk-as-a-Service 

When your employees or end-users encounter challenges or problems who do they reach out to ask for help? This is where Chicago Computer Networks CCN stepped in to offer help. We offer to help you provide FAST, RELIABLE and EFFICIENT support to your customers or employees whether you need IT support, Customer Service or Business Support we are here to help you.

What are your Advantages of having our HDaaS 

First off, by removing the need to hire, train and maintain for an internal help desk staff it can result in significant cost savings. Just pay for the services you actually use this will allow you to be flexible in scaling up your production and this will also result in rapid and effective issue resolution.  

Another advantage is having task automation which streamlines your routine operations such as resetting the password, software updates and freeing up valuable time and resources for more complex issues. 

We are here to HELP! We can create a custom Help Desk solution for your business. Whether you need a help Desk for 1 user or 100, 000 users we can help you initiate the process today! 

Features of Our IT Helpdesk and IT Support Services in Chicago

Complete IT Support

Dependable IT Support Services in Chicago for Your Full Infrastructure

When you require comprehensive Chicago IT assistance backed by years of expertise and adaptability to address all aspects of your IT framework, turn to Chicago Computer Network. Our managed IT support in Chicago ensures you have the assurance of receiving a range of services, including:

  • Cybersecurity solutions
  • Unified communications assistance
  • Cloud computing solutions
  • Data backup and recovery services
  • Round-the-clock helpdesk support

No matter the size of your business – whether large, small, or mid-sized – Chicago Computer Network’s reliable IT support in Chicago is equipped to effortlessly manage all your technical needs.

Managed Helpdesk Services

Efficient and Responsive Chicago Help Desk Solutions

At Chicago Computer Network, we understand that IT glitches can arise unexpectedly. That’s why we provide swift and reliable helpdesk services with our team available round-the-clock, every day of the year.

Partnering with us means gaining access to a dedicated IT helpdesk in Chicago that not only offers reactive support but also delivers proactive assistance to swiftly restore your operations.

Our seasoned IT professionals act as your primary point of contact, swiftly addressing all service inquiries in a prompt and courteous manner. With a 99% resolution rate on first contact, we ensure your technical issues are resolved expediently.

Proactive Cybersecurity

Reliable Comprehensive Security Solutions

In addition to our IT support and help desk services in Chicago, Chicago Computer Network provides cutting-edge cybersecurity solutions to safeguard your critical data against cyber threats.

Our proactive cybersecurity measures include:

  • Data backup solutions
  • Incident reporting
  • Well-documented disaster recovery protocols
  • Weekly audits to ensure disaster recovery compliance
  • Quarterly simulations to validate recovery procedures

Having a robust security strategy in place, coupled with thorough monitoring and documentation, provides your business with the assurance needed to navigate the complexities of cyber threats.

Quality Monitoring

Analysis of Call Recordings and Ticketing System

As a premier provider of computer support in Chicago, we prioritize the continuous improvement of our helpdesk services through diligent data compilation and analysis. In addition to soliciting feedback from clients through surveys, we employ the following methods to assess and enhance service quality:

  • Daily auditing of one hour of call recordings
  • Daily auditing of 12 randomly selected IT support tickets
  • Weekly presentation of findings at the leadership level
  • Identification of network IT support performance issues specific to Chicago

Our commitment to rigorous quality monitoring underscores our dedication to meeting and exceeding the expectations of our clients, ensuring the delivery of top-tier helpdesk support services in Chicago.

IT Consulting

Pinpointing Discrepancies in Your Environment

Every business possesses distinct requirements, necessitating tailored support solutions that effectively tackle all pertinent IT challenges.

Through CCN’s Chicago IT support and help desk services, we continuously audit and refine our methodologies to adeptly address any IT issues you encounter, ensuring optimal alignment with your specific needs.

Leverage our monthly audit and realignment procedure to ensure your technological infrastructure remains in sync with your overarching business objectives.